✅ Our Services

Proactive Monitoring & Maintenance

24/7 monitoring of servers, workstations, and network devices
Monitoring of firewalls, routers, and managed switches
Security vulnerability scanning
Patch management & Windows updates
Proactive issue resolution before problems escalate

Help Desk & End-User Support

US-based Help Desk support (phone & email)
Remote troubleshooting for desktops & laptops
Windows, Mac, and mobile device support
Virus & malware removal (approved antivirus required)
Software installations & basic administrative assistance

Additional fees may apply if support exceeds one hour per supported device per month.

Server & Network Care

Remote server management & troubleshooting
Scheduled maintenance & updates during approved maintenance windows
Emergency server restarts when needed
Firewall rule management
Network device monitoring and remediation

On-Site & Strategic IT Support

Field Service Consultant available for on-site visits
Hardware repair and new equipment installations
Quarterly IT review, planning & reporting
Strategic technology planning guidance

User & Account Management

Create, modify, and delete user accounts
Password resets
Email mailbox & distribution list management
File and printer share setup

Data Backup Services

Managed server backups (tiered options available)
Backup monitoring and support
Scheduled and automated backup configuration
Scalable storage options

Data Backup Services

Managed server backups (tiered options available)
Backup monitoring and support
Scheduled and automated backup configuration
Scalable storage options

⚠️ Services Available at Additional Cost

Hardware replacement or major upgrades
Advanced cybersecurity add-ons
VoIP systems
Cloud infrastructure (e.g., virtual servers)
Backup storage beyond included limits
Excess Help Desk or on-site time beyond plan limits